Returns & Exchanges

Product Guarantee & Exchange Policy
All Zufolo products are backed by our commitment to quality. We offer exchanges only in the following cases:

  1. If the product is damaged or broken during delivery (with valid proof), or

  2. If the product qualifies under our guarantee agreement.

Please note:
Once a product has been opened, we do not offer exchanges or refunds based on personal preferences or if the product is simply not liked by the customer.

Important Policy Notice:
Zufolo Designs Pvt. Ltd. does not offer cash refunds or any other form of monetary reimbursement under any circumstances.

Replacements will only be provided if the product is received in a damaged condition, subject to the following conditions:

  1. A clear and uninterrupted unboxing video must be submitted as proof, and

  2. The issue must be reported to us within 24 hours of delivery.

1. Exchange - We do not exchange our products. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms

Important - In order to prevent damage, all furniture is delivered in wooden boxes / crate and the customer has to open the crate with the help of a local carpenter. 

Wooden Crate

2. Damage - A damaged product can be returned within 5 days of its delivery. 

3. Custom Made Orders - Any Product which is custom made or is made to order - Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

4. COD Orders - If a customer refuses a COD order at the time of delivery, the next order has to be prepaid or else will not be shipped from our end. 

5. Any Discounted item is not subjected to exchange or refund. 

6. All 

Send us an e-mail at contact@zufolodesigns.com or call us at +91-8800184862.