All Zufolo products are guaranteed for its quality. We exchange our products only when their is a damage or breakage during delivery or if the product falls under guarantee agreement , please let us know so we can take care of the damaged product within 7 working Days.
1. Exchange - We do not exchange our products. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.
Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms
2. Damage - A damaged product can be returned within 5 days of its delivery.
3. Custom Made Orders - Any Product which is custom made or is made to order - Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.
4. Prepaid Orders - If a customer wishes to cancel a prepaid order 10% transaction fee will be deducted from the total amount and the balance will be credited back to the customer's bank account.
5. COD Orders - If a customer refuses a COD order at the time of delivery, the next order has to be prepaid or else will not be shipped from our end.
Send us an e-mail at firstname.lastname@example.org or call us at +91-8800184862.